Refund policy

You may request a return within 30 days of receiving your order. To start a return, email wingmanltd@outlook.com with your order number. We will provide instructions and the return address privately.

For change-of-mind returns, pet toys must be unused, unwashed, and in their original condition, with their original packaging. Toys that have been chewed or used by a pet are not eligible for change-of-mind returns. This does not affect claims concerning defective products.

Customers pay return shipping for change-of-mind returns. We recommend a tracked shipping service.

If your order arrives damaged, defective, or incorrect, contact us with your order number and, where possible, photographs. We will investigate and arrange an appropriate resolution, including any necessary return shipping at our expense.

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your payment provider may require additional processing time.

Nothing in this policy limits your rights under applicable consumer law.